That beep sound is a watermark protection from illegal use. It's present in a preview only, and purchased music has a crystal clear sound.
Yes, customizing on-hold music to align with your brand identity is a great way to enhance the caller's experience. You can edit/cut and add voice over our on-hold music. Consider incorporating your company message, important information, and announcements.
You can adjust the volume level using our Convert Tool for on-hold music. To use the tool, click the On Hold button on the music download page.
To play music on hold, you typically need a phone system or a dedicated on-hold device that connects to your phone system. Consult with a telecommunications professional for specific requirements.
After purchase, you will be able to download a license confirmation with your business details to show your phone system provider that the music is legally purchased and you can use it.
The process of uploading on-hold music varies depending on the phone system you use. Typically, you can upload audio files through a web interface or a designated administrative portal provided by your phone system provider.
Commonly supported audio file formats for on-hold music include MP3, WAV, and OGG. Check your phone system documentation or consult with your provider to determine compatible file formats. You can find the supported phone system in the right column here ->.
The ideal length for music on hold is typically between 30 seconds to two minutes, allowing for a repetitive but not overly monotonous experience.
Updating your on-hold music periodically, such as every few months or on special occasions, can keep callers engaged and prevent monotony, ensuring a fresh experience for repeat callers.
Using copyrighted music for on-hold purposes usually requires obtaining proper licenses or permissions to avoid copyright infringement. You are welcome to use our best royalty-free music specifically designed for on-hold service.
Yes, virtual phone systems and Voice over Internet Protocol (VoIP) solutions usually support on-hold music. However, the implementation process may vary depending on the specific service provider and platform.
Yes, on-hold music can be integrated into call queues or interactive voice response (IVR) systems. This enhances the caller experience while they wait to be connected to a specific department or representative.
You can download free music on hold to test how it works with your phone system with our free music downloads. Find a liked track, and download it as an mp3 or wav file (with the Longoloops tool).
More than seventy percent of callers, on average, are put on hold when calling a business. This means that for more than half of your existing and potential customers are going to inevitably go through this. You can actually use this small timeframe to your advantage.
It is very important that you download a good tune and play that mp3 & wav continuously so that the caller understands that the business is sensitive towards their needs as well.
Modern phone systems use music files suitable for working with old analog phones for compatibility and playback capabilities. Some support MP3, but most require 8-bit / mu-Law WAV files.
With Melody Loops, you can download music files for the following phone systems and requirements: